Name
Rating
Min Pricing Plan Cost
Free Trial
Recommended for
Live Chat
Shared Inbox
Knowledge Base
Chatbots
Communication channels
Automation features
Marketing & Sales features
AI features
Demo
HelpCrunch
Intercom
Crisp
HelpScout
Tidio
LiveAgent
LiveChat
Front
Zendesk
Tawk
9.4
8.9
8.3
8.1
7.4
6.5
6.4
6.3
6.1
5.8
$15/user
$39/user
$25/4 users
$20/user
$29/user
$9/user
$20/user
$19/user
$55/user
free forever
14 days
14 days
14 days
15 days
7 days
30 days
14 days
7 days
14 days
-
Companies that need an affordable all-in-one tool for multichannel support, including marketing and sales features.
Companies with large budgets that require advanced AI chatbots and marketing features.
Companies that need a simple and affordable tool for support without marketing and sales features.
Large customer service departments that require advanced features for multichannel support and do not need marketing and sales features.
Companies that need chatbots and deep integrations with eCommerce platforms.
Companies that rely on phone support and need an affordable solution without marketing features.
Companies that need only a live chat tool without a knowledge base and marketing features.
Large departments that rely on email as their main support channel.
Large customer service teams with large budgets that require advanced role-based access permissions & workflow automations.
Companies that need a free live chat tool on their website and do not require it to be multichannel.
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Chat
Email
Facebook
Instagram
WhatsApp
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp
‍Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp (add-on)
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp (add-on)
Telegram
Viber
SMS
VoiceSupport
Chat
Email
Facebook
Instagram
WhatsApp
Telegram
Viber
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Chat routing
Canned responses
Workflow automation
Help Center in live chat widget
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
Email campaigns
Triggered messages
Popups
CRM
Sales tracker
Product tours
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
AI editor for Shared inbox
AI editor for Knowledge base
AI bot
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